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Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
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Home | Our Services | Bus Service | Rules to Ride the Bus

Rules to Ride

Palm Tran has established the following rules to ensure a great experience for all passengers.

Before You Board

Stand clear as the bus approaches or drives away from the bus stop.

  • Walk – don’t run – to catch a bus.
  • Don’t cross in front of the bus. Let the bus leave first.
  • Always cross at the corner or at a crosswalk.
  • Watch for cars and other moving vehicles after you leave the bus. Step back when a bus is making a turn in front of you.
  • Stay alert. Whether on foot, riding a bike, or using a mobility device don’t be distracted by using cell phones, headphones, and other devices that can cause you to collide with a bus.
a woman at a bus stop pointing up to catch the bus

On the Bus

  • Passengers should dress appropriately while riding public transportation. Shirt & shoes are required.
  • As a courtesy, please allow the front seats of the bus to remain open for passengers using wheelchairs, scooters and walkers.
  • Please be courteous to other passengers when using cell phones. You may play your personal media devices, but only with headphones and at a low volume. Please do not talk to, or distract the bus operator while the bus is in motion.
  • Always stand behind the standee line (yellow line), and hold on to the hand-rails while the bus is in motion.
  • Signal your stop request at least one block in advance, exit through the rear doors and step clear of the bus.
  • No fighting, tumultuous behavior or other inappropriate acts which would cause alarm or annoyance to fellow passengers or the bus operator will be tolerated. Passengers who cause a disturbance on the bus or who interfere with the safe operation of the bus and/or who commit vandalism will be subject to removal, trespass or arrest.
  • No eating, drinking or chewing tobacco. No smoking. This includes tobacco, vaping and e-cigarettes. No alcoholic beverages are permitted on the bus.
A woman in a yellow top listens to music on headphones and smiles while holding a phone on a bus. Other passengers are seated in the background.

Rider Code of Conduct

Trespass Notices may be issued by Palm Tran personnel for violating any of the rules below. Defiance may result in exclusion from the transit system.

  • Assaulting or battering a bus operator or any other Palm Tran employee or passenger.
  • Smoking. This includes tobacco and electronic odor-free cigarettes.
  • Misuse of fare media.
  • Causing a disturbance on the bus, distracting a bus operator or interfering with safe operation of the bus.
  • Loitering. Only transit-related activities are permitted at bus stops, Intermodal Transit Center and on Palm Tran property.
  • Failure to pay the appropriate fare.

Leave it at home

Palm Tran reserves the right to restrict certain items on the vehicle.

  • Packages or luggage that weigh more than 35 pounds.
  • Packages containing firearms, knives or explosive materials.
  • Bicycles, mopeds or gas-powered motor bikes or scooters of any kind cannot be transported inside the bus. Portable or foldable bikes and scooters are allowed inside the bus as long as they are not obstructing the aisle.
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