Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
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Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
Home | Rider Toolkit | Riding Palm Tran Services

New to Palm Tran or need a quick refresher? Our step-by-step guide walks you through everything from planning your trip to arriving at your destination with ease.

How To Ride Palm Tran

Whether you’re a new rider or a regular commuter, Palm Tran makes it easy to get around Palm Beach County.

A man in a blue uniform helps a woman with her smartphone at a bus stop, with a bus and other people visible in the background.
1

Plan Your Trip

Use Palm Tran’s Trip Planner, route schedules, or Google Maps to find the best bus and schedule for your destination. You can also call Customer Service at 561-841-4287 for assistance.

student man on his way to the train to go back to school
2

Arrive Early

Get to your bus stop at least five minutes before the scheduled time. Make sure you’re waiting at a designated Palm Tran bus stop.

A person taps a transit card on a fare reader inside a bus while the driver sits at the wheel.
3

Have Your Fare Ready

Be ready to pay your fare as you board. Palm Tran accepts:

  • Cash (exact change only)
  • Paradise Pass app or reloadable smart card.
  • Limited-use passes, including All-Day, 31-Day, and Discounted Passes
  • Contactless payment using a debit or credit card, or a mobile wallet on select buses

Boarding the Bus

Wait for the bus to come to a complete stop and let passengers exit before boarding. Enter through the front door and pay your fare. Riders with mobility devices may request the ramp or kneeling bus feature.

Diverse group of friends waiting for a bus while at a bus stop.

While on Board

  • Find a seat quickly and hold onto a handrail if standing.
  • Priority seating at the front of the bus is reserved for seniors and individuals with disabilities.
  • Keep aisles clear and store personal items securely.
  • Eating, drinking, smoking, and playing loud music are not permitted.
  • Be courteous to fellow passengers and limit phone use.
A smiling bus driver in uniform sits behind the wheel, with a view of trees and a street through the windshield. The scene conveys a sense of friendliness and professionalism.

Requesting Your Stop

When your stop is approaching, pull the yellow cord or press the stop button to alert the driver. Exit through the rear door if possible to help keep boarding efficient.

Man in a red plaid shirt with headphones stands on a bus, holding a yellow rail. Other passengers are smiling, suggesting a relaxed mood.

Additional Rider Tips

  • All Palm Tran vehicles are ADA accessible. Learn more about our fixed-route accessibility features. 
  • All Palm Tran buses are equipped with front-mounted bike racks. Visit the Bikes on Buses page for step-by-step instructions.
  • Check our safety tips for more information on riding Palm Tran safely.
  • Text your bus stop number to 561-561 to get an instant ETA on the next bus arrival. (text and data rates may apply).
  • Travel Training is available to help first-time riders learn how to use the system.
  • Lost an item? Contact Lost and Found at 561-841-4287 (Option 3).
  • Palm Tran operates 365 days a year, including all major holidays. However, holiday schedules may vary-please check for updates during those times.
  • For service alerts, detours, and real-time updates, follow Palm Tran on social media or sign up for Rider Alerts.

Need Help?

Palm Tran’s Customer Service team is available:

Monday through Friday from 6:00 a.m. to 6:00 p.m.
Saturday from 8:00 a.m. to 5:00 p.m.

Call 561-841-4287 or toll-free at 1-877-930-4287.