Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
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Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
Home | Our Services | Bus Service | Accessibility

Accessibility

Everyone deserves access to transportation.

At Palm Tran, we believe that transit is for everyone and we’re proud to offer transit services that are accessible to all of our South Florida community. Accessibility features on our fixed-route buses are available to any Palm Tran rider when boarding or exiting, upon request to the Bus Operator.

Accessibility features:

  • Wheelchair Ramps – All buses are equipped with wheelchair ramps that have the ability to lower or “kneel” at the curb for your convenience.
  • Audio Announcements – Transfer points, major intersections, and major destinations are announced on board the bus.
  • Priority Seating – The front seats of the bus are reserved and are to remain open for senior citizens or passengers using wheelchairs, scooters, walkers, or any power-driven mobility device.
  • Service Animals – Service animals are welcome on Palm Tran buses. A service animal is any guide dog, signal dog, mini horse, or other animal individually trained to work or perform tasks for any individual with a disability. The work or task performed by a service animal must be directly related to the individual’s disability.
  • Portable Oxygen Devices – Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle.
  • Mobility Securement – Buses are equipped with mobility securement areas. All mobility devices are required to be secured by Palm Tran Operators when utilizing Palm Tran services. Ask the operator for assistance.
A person in a wheelchair boards a bus using a ramp, wearing a dark jacket. The scene conveys accessibility and independence in urban transit.

Boarding with a Mobility Device

  1. Wait in view of the operator:
    wait by the bus stop where the bus operator can see you. When your bus arrives, the bus operator will know to deploy the ramp which helps save time.
  2. Boarding the bus:
    You may board the bus by either facing toward the bus or away from the bus when using the ramp, whichever is easier for you.
  3. Priority seating and securement areas:
    Once on board, look for the priority seating area near the front of the bus. Two 29″ securement areas are provided for mobility devices. Some buses have a contactless wheelchair securement system installed.
  4. Transfer to a seat:
    For your safety, you may prefer to transfer to a seat, as it may be difficult to safely be secured within some mobility devices. It is your choice to transfer or remain in your mobility device.
  5. Press the signal strip to request a stop:
    About one block from your stop. press the plastic strips tape on the flip up seats in the wheelchair securement area. This signals the bus operator that you want to get off at the next stop.
  6. Getting off the bus:
    When the bus stops, the operator will remove the securement straps from your mobility device if secured, and deploy the ramp.

SERVICE ALERT

Services are impacted due to localized street flooding.  Some routes may experience delays and/or detours.  Check the Palm Tran app for schedules, service alerts & changes or call our Customer Service team at 561-841-4287.