Paradise Pass is a contactless way to pay your bus fare. You can either use the Paradise Pass App or a reloadable smart card tied to the same account using your email address. You can also purchase a disposable, limited-use Paradise Pass card. This will make boarding quicker and easier!
Please note: When using the Paradise Pass APP, tap on your mobile ticket. You will be prompted with “Do you want to activate your ticket” Select YES and the barcode will remain active for 8 minutes. Scan that barcode on the fare box and you will hear a beep. When you see the green check mark and text that says FARE SATISFIED, proceed to your seat.
*Electronic Kiosk locations are listed below. Reloadable cards can be purchased in person at Palm Beach County libraries, Palm Tran ticket windows at 1200 S. Congress Ave., Palm Springs, FL 33406 or the Intermodal Transit Center at 150 Clearwater Drive, West Palm Beach, FL 33401.
**To register your reloadable card, add money, or order online, visit myparadisepass.com. Money can also be added at all the locations where you can purchase the card, as well as retail locations, listed below.
Electronic kiosks allow you to purchase Paradise Pass reloadable cards or limited-use bus passes. Machines accept cash or credit card (Visa, Mastercard, Discover).
You can also reload your card or your app.
Speedway
Speedway
Speedway
Walgreens
Walgreens
Walgreens
Walgreens
Walgreens
Walgreens
Walgreens
Walgreens
Walgreens
Passengers can also purchase pre-paid Paradise Pass cards to use on the Fixed Route system. These are limited-use disposable bus passes. These are thinner, paper cards that expire after a set amount of time.
All all day pass can purchased for $5, allowing you to take as many Palm Tran trips as you can. It expires at 11:59 p.m. on the day it was activated.
All prepaid 3-day, 7-day, and 31-day Paradise Passes must be used within consecutive days of validation.
Pre-paid cards will expire after a certain amount of time, even if they are never activated.
Disposable Bus Passes can be purchased at the following in-person locations:
Yes, you can still pay with exact fare. Please note, the new fare boxes will not issue change or offer credit. You can only pay for one trip. If you need a daily pass, please purchase one at a Paradise Pass Kiosk. No pennies, 50 cent pieces nor bills higher than $2 will be accepted.
Go to the Paradise Pass website
If you register your card, you can take advantage of best fare, you can check your account, add funds and look at your rider activity and order history at any time. If your card is lost or stolen, the remaining funds can be added to a new card registered in your name. If the original card was not registered, there will be no way to retrieve the balance.
There is a $5.00 minimum order to make a purchase through the online portal.
Online at MyParadisePass.com is your quickest option. Once you’ve set up an account go to the “Paradise Pass Purchase and Manage” menu. Paradise Pass must be registered to check balances and ridership history online.
We recommend using either the card OR the mobile app – but NOT BOTH. Why? Best fare, or fare capping – the feature that makes sure you do not pay more than you need to – works best when you use the same device, card OR mobile app, for all your rides. If you use both the card AND the app, best fare will not be tracked and you may end up paying more than you need to, because best fare can only be tracked on a single device.Will my current Quik pass and fare cards work with the new system?
You can buy a reduced fare pass at a Palm Tran Kiosk, County Library, Intermodal Transit Center and Palm Tran 50 S. Military office with proof of eligibility at time of purchase or boarding. The process of purchasing a mobile pass is the same regardless of pass type or rider type. Passengers riding for a half fare or using a reduced fare pass must be able to present identification when boarding the bus.
Transfers will work the same as they do today.
On the APP, go to settings and select the appropriate option.
If you have registered your card on MyParadisePass.com, you can report it lost or stolen by speaking with Customer Service at 561-841-4BUS (4287) or in-person at the Palm Tran office at 50 S. Military Trail. The customer service representative will be able to “badlist” the lost card and activate a replacement card. The remaining balance from your lost card will be transferred to your new card. Your card is reusable, reloadable, and never expires.
If you have not registered your Paradise Pass, we have no way of deactivating your old card or replacing your money. In addition, if you do not register your card, you will not be eligible for best fare.
Once you register your Paradise Pass at www.myparadisepass.com, you will be given access to card management tools and reports. These tools will help you to track your card usage in terms of trip details, order details and balance management.