Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
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Logo of Palm Tran featuring a stylized blue and pink palm tree next to the words "Palm Tran" in teal. The design is colorful and modern.
Home | Performance Management

Performance Management at Palm Tran

Driving Continuous Improvement and Operational Excellence

The Performance Management team at Palm Tran plays a key role in advancing our mission to provide access to opportunity for everyone. We focus on safety, efficiency, and courteous service. Our team is committed to building a culture of continuous improvement where staff are encouraged to track progress, assess performance, and use data to guide decisions that help the agency grow stronger.

Performance is more than just meeting goals. It’s about learning, adapting, and working smarter to serve our riders and the community better. We utilize transit data to identify trends, track outcomes, and inform strategic planning throughout the organization.

What We Do

Our core responsibilities include:

  • Performance Reporting:
    We produce Palm Tran’s Monthly Performance Report and manage all weekly, monthly, and annual data submissions to the National Transit Database (NTD).
  • Data Integrity:
    We maintain the agency’s official performance data and ensure that it is accurate, consistent, and reliable.
  • Auditing:
    We conduct internal and external audits to verify the accuracy of reports and ensure compliance with federal and local standards.
  • Strategic Target Setting:
    We set agency-wide performance targets, stretch goals, and key performance indicators (KPIs) to help departments track success and identify areas for improvement.

Our Approach

We believe in collaboration and transparency. Our team works with departments across Palm Tran to make performance data useful and accessible. Through dashboards, reports, and planning sessions, we help teams align their work with broader strategic goals.

We also coordinate with Organizational Development to support professional growth by promoting leadership development, data literacy, and performance coaching. Our goal is to support both agency and employee success.

Why It Matters

When we measure what matters and act on what we learn, we improve our service to the public. The Performance Management team helps Palm Tran stay accountable, effective, and responsive to the community’s needs.