Palm Tran swish

How to Qualify

The Americans with Disabilities Act (ADA) Program

The Americans with Disabilities Act (ADA) Program is transportation that is provided within 3/4 of a mile of a Palm Tran bus route during the same hours and days as Palm Tran fixed-route bus service. To become eligible for ADA service, an individual must have a disability which prevents them from riding the fixed-route bus. An individual must first complete an ADA application to be eligible for service.

The fare is $3.50 per one-way trip.

How to Qualify for Connection services

The Transportation Disadvantaged (TD) Program

The Transportation Disadvantaged (TD) Program is sponsored by the State of Florida Transportation Disadvantaged Trust Fund. Service is provided anywhere in Palm Beach County during the same hours and days as Palm Tran fixed-route bus service. To become eligible for TD service, the applicant must submit proof of income, or a physician completed medical verification form and their completed application. Transportation Disadvantaged (TD) Eligible customers who may qualify for a discounted Transportation Disadvantaged include those persons who because of physical or mental disability, income status, or age are unable to transport themselves or to purchase transportation and are, therefore, dependent upon others to obtain access to health care, employment, education, shopping, social activities, or other life-sustaining activities, or children who are handicapped or high-risk or at risk as defined in s. 411.202.

If you have any questions, you may also contact the office at 561-649-9838, option #7.

TD trips will require a $3.50 per one-way trip fare for all trips. There will be no exceptions. Customers are expected to pay their fare upon boarding. Failure to have your fare ready may result in the rescheduling of your transportation.

The Division of Senior Services (DOSS) Program

The Palm Beach County Board of County Commissioners, the Area Agency on Aging and the Florida Department of Elder Affairs fund the Division of Senior Services (DOSS) Program, for individuals who are age 60 or older, per the eligibility guidelines established by the Older Americans Act (OAA). Service is available Monday through Friday from 8 am to 5 pm, excluding major holidays.

There is no fare requirement for those traveling to the senior center during pre-assigned appointment times. Individuals who wish to travel during times other than the specified times or to alternate senior centers/meal sites other than those listed below will be provided to ADA eligible riders under the Americans with Disabilities Act (ADA) Program, and they will be required to pay the full fare of $3.50 per one-way trip.

DOSS Complaints and Grievance Procedure

Transportation will be provided to the following approved nutrition/meal sites:

Gloria Williams Multicultural Center

501 21st St
West Palm Beach, FL 33407

Greenacres Community Center

501 Swain Blvd
Greenacres, FL 33463

Lindsay Davis, Sr Community Center

1550 W 28th St
Riviera Beach, FL 33404

Mid-County Senior Center

3680 Lake Worth Road
Lake Worth, FL 33461


4847 Fred Gladstone Dr
West Palm Beach, FL 33417

North County Senior Center

5217 North Lake Blvd.
Palm Beach Gardens, FL 33418

Pahokee Wellness Center

360 Main St
Pahokee, FL 33411

Tanner Park Community Center

105 E. Palm Beach Rd
South Bay, FL 33493

Village of Royal Palm Beach / Harvin Cultural Center

151 Civic Center Way
Royal Palm Beach, FL 33411

West County Senior Center

2916 State Road #15
Belle Glade, FL 33430

For questions about the Medicaid program or to arrange transportation, please contact the Medicaid provider toll free at 1-866-207-7214.