Bikes on Buses
Palm Tran’s “Bikes on Buses” Program allows passengers to take a bicycle on the bus by securing it onto a rack attached to the front of every bus. Bus operators are not required to physically assist the customer; it is the rider’s responsibility to ensure the bike is properly secured. Before getting off the bus please inform the bus operator that you need to retrieve a bike from the rack. In the event you lose your bike on a fixed-route bus, call customer service (561) 841-4287 Monday through Friday, 6:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm. If you lose your bike on a Go Glades vehicle, call customer service at (561) 649-9838, Monday through Friday, 8:00 am to 4:30 pm. Be ready with information that can help us identify your bike. Knowing the route number, the number of the bus, the stops at where you boarded or got off, the time of day you traveled, and the direction of travel can help.
If a bike is left on the bus, how can a customer claim it?
- The passenger prepares their bike by removing any detachable or loose items. They inform the bus operator that they will be loading their bike.
- The passenger then squeezes and pulls up on the silver latch and pulls down the folded rack. Only one hand is needed for this operation while the other hand can hold onto the bike.
- From curbside, they load their bike onto the rack, fitting the wheels into the designated slots. Each slot is clearly labeled.
- Finally, they raise the support arm over the front tire to secure the bike. The support arm should be resting on the tire itself.
- When departing the bus, the passenger should remind the bus operator that they are removing their bike, and leave through the front door.
- When unloading their bike, the passenger should raise the support arm off the tire.
- After lifting the bike out of the rack, the passenger needs to return the rack to the upright position if there isn’t another bike in the rack.