561-649-9838
Connection Phone Number
1-877-870-9849
Toll-Free Number
$3.50
One-Way Trip Until January 18,2026
Children 8 and Under
Ride free when accompanied by a fare-paying passenger
No Charge
Division of Senior Services (DOSS)
No Charge
Personal Care Attendant (PCA)
Quick Links
Palm Tran Connection
Palm Tran Connection (PTC) is a shared ride, door-to-door Paratransit service that provides transportation to eligible residents with disabilities as well as ADA-eligible visitors.
New Program Guidelines
On April 8, 2025, the Palm Beach County Board of County Commissioners approved new guidelines for Palm Tran’s paratransit services . The new guidelines will designate and align with the service area as per the Americans with Disabilities Act (ADA). These guidelines align paratransit service within and up to outside of 3/4 mile of Palm Tran’s fixed route service. Guidelines are determined by trip drop off and pick up locations. Beginning January 18, 2026, Palm Tran will offer two programs under the new guidelines: Connection ADA and Connection Plus.
Connection ADA
Service is available for riders with trips with pick-up and drop-off locations within and up to ¾ mile of Palm Tran’s fixed-route network.
Connection Plus
Service is available for riders with trips with pick-up and drop-off locations that are outside of ¾ mile of Palm Tran's fixed route network.
Things to Know
- Palm Tran Connection allows reservation bookings 3-days in advance, not 7-days in advance. Reservations of more than 3-days in advance will not be allowed. The reservation department is open from 8:00 a.m. – 5:00 p.m. Sunday through Saturday.
- Palm Tran Connection strives for its routes to run safely and on-time. Occasionally, situations beyond our control will delay the vehicle while en route to pick you up or drop you off. Please be patient. Thank you for your understanding and cooperation.
- Connection’s peak weekday hours are from 7:00 am – 9:00 am and 2:00 pm – 5:00 pm. It is recommended you allow additional travel time during peak service hours or avoid travel during those times and schedule the non-essential trips like shopping and recreation trips on the off peak hours.
- Special Needs Equipment Fund: United Way Palm Beach County manages the Special Needs Equipment Fund on behalf of the Children’s Services Council of Palm Beach County. The fund purchases durable medical equipment for children with special needs, ages 0-17, who reside in Palm Beach County when no other funding is available.
- Palm Tran Connection is seeking your thoughts on our services! Please respond to the survey so that we can hear from you. English Survey Spanish Survey Creole Survey
