Rider Rights & Responsibilities
What to Expect/What We Provide
Our Vehicles
- Clean, well-maintained vehicles.
- Properly ventilated with air-conditioning and heating.
- Readily equipped with properly fastened seat belts and secure mobility tie downs.
- Smoke-free.
Our Services
- Courteous treatment; among drivers and riders!
- A safe environment to be heard.
Things to Know
- There is no smoking, eating, or drinking onboard a Go Glades bus.
- Please use headphones/earbuds to listen to music or watch videos. No loud phone calls, music, or videos.
- Travel time should not exceed a comparable fixed-route time.
- Familiarize yourself with Go Glades program benefits and limitations.
Safety
- Do not distract the driver.
- Wear seatbelts and secure children in the appropriate seating (e.g., car seats provided by the rider)/with appropriate safety measures (e.g., car seats, seatbelts).
- Oversized or heavy packages are not permitted onboard.
- No prohibited items allowed (e.g. firearms, knives, explosives, etc.).
Be Prepared
- When making a reservation, be prepared! Have your appointment times, addresses, and other necessary information ready.
- Be on time! Meet your driver at the curb of your scheduled pick-up area.
- Present the correct fare à Payment methods: exact change, Paradise Pass, credit card, or pay-in-app!
Cancellation Policies
- Trips must be cancelled at least 15 minutes prior to scheduled pick-up.
- If you do not show up to your reservation, you will be marked as a No-Show.
- Individuals marked as a No-Show (NS) will not be permitted to re-book
- If marked as a No-Show, you will not be permitted to re-book within that day.
- Riders in violation of the No-Show and Late Cancellation Policy will not be able to re-book for that day.
